Responsible Lending

Our responsible lending principles

Loanwise believes it has a duty to act responsibly towards its customers and we strive to achieve this in a number of ways including:

  • Providing agreements in a clear readable format with terms appropriate for the type of loan selected.
  • Providing our full agreement to you before you commit to a loan with us.
  • Ensuring as best we reasonably can that our customers can repay our loan without suffering substantial financial hardship and that the loan type is suitable..
  • Advertising our products and services appropriately without misleading, deceiving or confusing our customers.
  • Providing details of our interest and fees on our website.

Lending criteria

Our responsible lending policy requires us to assess loan applications against numerous criteria including:


Your loan will not exceed a certain percentage of your regular income as determined by our analysis of your financial situation. The maximum amount you could be eligible for will always in part depend on the amount of your net income (your pay less expenses). We do not personally lend to beneficiaries or anyone who does not meet our minimum income requirement, but may broker them out to other lenders.

Bank Account

Your pay must be deposited into your own NZ bank account that has been opened for a minimum of 3 months.

Your personal details

We will need to see your valid ID, selfie, latest 90-180 days bank statements and proof of address to verify your personal details and also allow us to briefly assess your current financial situation.


You will need to provide summarised details which demonstrate that your available net funds per pay period (pay less expenses) are sufficient to meet your loan repayment obligations.

Please make sure you plan your budget prior to applying for a loan. You may find this site to be helpful.

Lending Decisions

We reserve the final right to approve or decline each loan application and we take this decision seriously.
Unfortunately there are times when we feel it is inappropriate to provide a loan to certain customers and we will reluctantly refuse to provide a loan in those circumstances. However please be assured we endeavour to help all loan applicants if we can and sometimes we will approve a lesser amount than requested if we consider such a lesser loan amount to be affordable and remain suitable to the applicant.

Responsible borrowing

There are two sides to any arrangement and we rely on our customers to provide honest and complete information to us and to conduct themselves responsibly. We will be relying in part on the information you provide to us to reach our lending decision.

Alternative lending sources

There may be alternative lending sources available to you, for example, borrowing from a family member, friend, colleague, boss or getting a credit card advance. You might also consider obtaining an overdraft, a line of credit or consolidating your debt at your bank, however we understand on occasions needs that you may decide the effort in arranging such facilities is not appropriate or that the speed of response does not meet your needs.

Make sure you can meet the repayments

Please ensure you can afford the repayments and never borrow more than you know you will be able to pay back on your scheduled repayment date(s). You could use services like Sorted or Family Budgeting for your budgeting needs.

Read our loan agreements

Please be sure to understand our agreements and all fees and interest charges associated with a loan. If you do not understand any of the Terms and Conditions of the Loan Agreement, seek independent advice. See a copy of our standard loan agreement here.